Support

Support

We’re here to help. Reach us by email or WhatsApp — we respond within 1 business day.

Contact Us

Shipping

  • Processing time: 1–3 business days
  • Delivery time: 5–15 business days (international tracked shipping)
  • Free shipping: All orders over $50 ship free worldwide
  • Tracking: Every order includes a tracking number sent by email

Track your order →

Returns & Refunds

  • 30-Day Money Back Guarantee — return unused items in original packaging
  • Contact us at support@jcfyoo.com to start a return
  • Refunds processed within 5–7 business days of receiving the return

Read our full return policy →

Product Care

  • Use recommended battery type: 3×AA alkaline batteries
  • Keep lights dry — standard versions are for indoor use only
  • Do not submerge in water
  • Store in original packaging between uses to protect ornaments and wire
Frequently Asked Questions

Where is my order?

Check your shipping confirmation email for your tracking number, then visit our order tracking page. Orders typically arrive within 5–15 business days after a 1–3 day processing period.

How do I return an item?

Email us at support@jcfyoo.com within 30 days of delivery. Include your order number and reason for return. We’ll send return instructions. Items must be unused and in original packaging.

Are batteries included with my order?

No — batteries are not included. Battery versions require 3×AA batteries. USB versions plug directly into any phone charger, laptop, or power bank.