Contact Us

If you have any questions about your order, our fairy lights or need support, you can reach us using the details below.

• Email: support@jcfyoo.com
• WhatsApp: +1 (208) 641-7907
• Business Address:
  Room 701, Unit 1, Building 5, Chongyu Daguan, No. 18 Yangling Avenue, Hengshui Town, Chongyi County, Ganzhou City, Jiangxi Province 341300
  China
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

Outside of business hours, you can still send us an email or message. We will reply as soon as possible during our normal working hours.

Shipping & Delivery

Jcfyoo products are processed and shipped from our international fulfillment center in China.

• Shipping Rates
  We offer free shipping within the United States.
• Processing Time
  Orders are usually processed within 1–3 business days.
• Estimated Delivery Time
  Standard delivery typically takes 5–15 business days after shipment depending on your location.
• Order Tracking
  Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link.

If your tracking link is not updating for several days or your package appears delayed, please contact us with your order number and we will assist you.

Returns & Refunds

We want you to be happy with your Jcfyoo lights. If there is a problem with your order, we’ll do our best to help.

• Return Window
  Returns are accepted within 30 days of delivery.
• Return Conditions
  Items must be unused and in original packaging with all accessories included.
• Return Shipping
  If the return is due to a product defect or our error, we will provide assistance with the return solution. For other reasons, return shipping may be the responsibility of the customer.
• Return Request
  Please contact support@jcfyoo.com with your order number and photos if needed.

Product Care & Safety

• Use the recommended batteries indicated on the product.
• The copper wire and LEDs are water-resistant, but battery boxes and USB connectors should be kept dry unless labeled waterproof.
• Do not cover the battery box while lights are operating.
• Keep small parts and batteries away from children and pets.

Frequently Asked Questions

Q1: Do the lights include batteries?

No. For shipping safety regulations, batteries are not included.

Q2: What power options do you offer?

Our products support battery power, USB power, or battery + remote depending on the model.

Q3: Are the lights waterproof?

The LED wire is water-resistant. Only models with waterproof battery boxes are suitable for damp outdoor environments.

Q4: Can I leave the lights on overnight?

Yes, but we recommend turning them off when not needed to extend battery life.

Q5: Where do you ship from?

Orders are processed and shipped from our international fulfillment center in China.

Q6: How can I get more help?

Contact us at support@jcfyoo.com or via WhatsApp at +1 (208) 641-7907.