Contact Jcfyoo — We're Here to Help
Have a question about your order, our string lights, or a collaboration idea? Reach out — we respond within 1 business day.
How to Reach Us
- Email: support@jcfyoo.com
- Phone / WhatsApp: +1 (208) 641-7907
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
- Company Address: Ganzhou Wangmo Technology Co., Ltd., Room 701, Unit 1, Building 5, Chongyu Daguan, No. 18 Yangling Avenue, Hengshui Town, Chongyi County, Ganzhou City, Jiangxi Province, 341300, China
Outside business hours? Send us an email or WhatsApp message and we'll reply on the next business day.
Send Us a Message
For order questions, please include your order number so we can help you faster.
What We Can Help With
- Choosing between battery, USB, or RGB color-changing string lights for your space
- Order status, tracking number, or delivery questions
- Problems with your order (damaged, missing, or incorrect items)
- Returns and refund requests — see our Return Policy
- Bulk orders, wholesale inquiries, or OEM/ODM collaboration
- Creator program applications and gifting partnerships
For quick answers on shipping, returns, and product care, visit our Support page.
Frequently Asked Questions
How quickly do you respond to messages?
We respond to all emails and WhatsApp messages within 1 business day (Monday – Friday, 9AM – 5PM CST). Messages sent on weekends or holidays will be answered on the next business day.
What information should I include in my message?
For order-related questions, please include your order number (e.g. #1001) and the email address used at checkout. For product questions, let us know which type of lights you're interested in — battery, USB, or RGB.
Can I contact you about wholesale or bulk orders?
Yes — we welcome wholesale and bulk order inquiries. Please visit our Wholesale page for details, or email us directly at support@jcfyoo.com with your business type and estimated quantity.
How do I apply for the creator program?
Visit our Creator Program page for details on how to apply. You can also email us at support@jcfyoo.com with your social handle and a link to your recent content.